db188 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data db188 collects, how it is used, and the rights you hold over your information.
Introduction
db188 ("we", "us", "our") is committed to protecting and respecting the privacy of every player who accesses or uses the db188 platform at db188.bio (the "Platform"). This Privacy Policy ("Policy") describes how db188 collects, processes, stores, and protects personal data about you when you register an account, make a deposit, play games, contact our support team, or otherwise interact with the Platform. This Policy applies to all users of the Platform regardless of their location, though it has been prepared with particular attention to the legal and regulatory environment applicable to our Bangladesh-based player community.
By registering an account on the Platform or by continuing to use the Platform after this Policy has been published, you acknowledge that you have read and understood this Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Policy, you must discontinue your use of the Platform immediately.
This Policy should be read alongside the db188 Terms & Conditions, which together form the complete legal framework governing your use of the Platform. The Terms & Conditions are available at /terms-conditions.
What This Policy Covers
This Privacy Policy addresses six core areas of data handling. Each area is explained in full in the sections below.
Data Collection
What personal data we collect from you during registration, verification, and use of the Platform.
Data Security
How db188 protects your personal and financial data using 256-bit SSL encryption and secure storage.
Mobile Payments
How transaction data from bKash, Nagad, and Rocket is handled during deposits and withdrawals.
Third Parties
The limited circumstances under which db188 may share your data with trusted third-party service providers.
Your Rights
Your rights to access, correct, delete, or restrict the processing of your personal data held by db188.
Cookies
How db188 uses cookies and similar tracking technologies to improve your experience on the Platform.
1. Personal Data We Collect
db188 collects personal data from you in three primary ways: data you provide directly, data collected automatically when you use the Platform, and data received from third-party payment processors during financial transactions.
When you register an account, undergo KYC verification, or contact our support team, you may provide us with the following categories of personal data:
- Identity data: full legal name, date of birth, National Identity Card (NID) number, and passport details where required for KYC verification.
- Contact data: registered mobile phone number (used as your primary account identifier) and email address if provided.
- Account credentials: your chosen username and encrypted password (we never store passwords in plain text).
- Support communications: messages, chat transcripts, and any documents you submit when contacting db188 support.
When you access or use the Platform, our systems automatically collect the following technical and behavioural data:
- Device data: device type, operating system version, browser type and version, screen resolution, and device identifiers.
- Network data: IP address, approximate geographic location derived from IP, and mobile network carrier information.
- Usage data: pages viewed, games played, bets placed, session duration, navigation paths, and interaction timestamps.
- Cookie data: session cookies and persistent cookies used to maintain your login state and personalise your experience (see Section 5).
When you make a deposit or request a withdrawal via bKash, Nagad, or Rocket, those payment services transmit the following data to db188 to complete the transaction:
- The registered mobile number associated with the bKash, Nagad, or Rocket account used for the transaction.
- Transaction reference numbers, transaction amounts in BDT, and timestamps.
- Transaction status confirmations (success, pending, or failed) used to credit or debit your db188 account balance.
2. How We Use Your Personal Data
db188 uses your personal data only for the purposes described in the table below. We do not use your data for any purpose that is incompatible with these stated purposes without first obtaining your explicit consent.
| Purpose | Data Used |
|---|---|
| Account creation and management | Identity data, contact data, account credentials |
| KYC age and identity verification | Identity data, NID or passport documents, date of birth |
| Processing deposits and withdrawals | Payment processor transaction data, account balance records |
| Fraud prevention and security monitoring | Device data, network data, usage data, transaction data |
| Customer support and dispute resolution | Support communications, account history, transaction records |
| Responsible gaming tools and player protection | Usage data, deposit history, self-exclusion status, session data |
3. Legal Basis for Processing
db188 processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is being processed:
The majority of data processing by db188 is necessary to perform the contract between db188 and you — specifically, to create and manage your account, process your deposits and withdrawals, verify your identity and age, and provide you with access to games and betting markets. Without this processing, db188 cannot provide the Platform services to you.
Certain processing activities — including KYC identity verification and the maintenance of transaction records — are required by applicable law and regulatory guidance. db188 is obligated to conduct these activities regardless of your consent and cannot waive them at your request.
db188 processes certain categories of usage data and device data on the basis of legitimate interests — specifically for fraud prevention, platform security, and improving the overall quality and reliability of the Platform. These interests have been balanced against your privacy rights and do not override them.
4. Sharing Your Personal Data
db188 does not sell your personal data to third parties under any circumstances. We share your personal data only in the specific, limited circumstances listed below:
- Payment processors (bKash, Nagad, Rocket): transaction data is shared with the relevant payment processor solely to complete your requested deposit or withdrawal. The payment processors' own privacy policies govern their use of this data.
- Game studio providers (Pragmatic Play, Evolution Gaming, and others): anonymised gameplay data may be transmitted to game providers for the technical delivery of their games and for RNG certification purposes. No personally identifying data is shared with game studios.
- Regulatory and law enforcement authorities: where db188 is compelled to do so by applicable law, court order, or regulatory directive, we may disclose personal data to the relevant authority. We will inform you of any such disclosure to the extent permitted by law.
- IT and infrastructure service providers: db188 uses third-party hosting, cloud storage, and security vendors to operate the Platform. These vendors process data strictly on db188's instructions and are contractually prohibited from using your data for their own purposes.
db188 never sells your data. We never share your personal data with advertising networks, data brokers, or marketing companies. Your data exists to serve your experience on the Platform — nothing more.
5. Cookies and Tracking Technologies
db188 uses cookies and similar browser-based technologies to operate essential Platform functions, maintain your session, and understand how players use the Platform so we can improve it over time.
Essential cookies are required for the Platform to function. They maintain your login session between page loads, store your language preference, and keep your account security tokens active. Essential cookies cannot be disabled without breaking core Platform functionality. No consent is required for essential cookies as they are technically necessary.
db188 uses first-party analytics cookies to collect aggregated, anonymised data about how players navigate the Platform. This data helps us identify technical issues, understand which features are most used, and improve the Platform experience. Analytics cookies do not identify you personally and are not linked to your account.
You can manage non-essential cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored by websites. Please note that blocking essential cookies will prevent you from logging into your db188 account and will impair core Platform functionality. Clearing cookies will log you out of your current session.
6. Data Retention
db188 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.
While your db188 account remains active, we retain all account data, transaction records, and KYC documentation associated with it. This data is necessary for the ongoing operation of your account and for compliance with our legal obligations. You may request the closure of your account at any time by contacting [email protected].
Following account closure, db188 retains transaction records, KYC documentation, and account history for a minimum period required by applicable law and anti-money laundering regulations. After the mandatory retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Support communications are retained for a shorter operational period unless they relate to an active dispute.
7. Your Privacy Rights
As a user of the db188 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered mobile number and a description of your request.
You have the right to request a copy of the personal data that db188 holds about you. We will provide this information in a structured, readable format within a reasonable timeframe following receipt of a verified request. Identity verification may be required before we release personal data to protect against unauthorised disclosure.
If you believe that any personal data db188 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information (such as your email address) directly through your account settings. For changes to identity documents or KYC records, please contact support.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, and where no overriding legal obligation requires its retention. Please note that db188 is required by law to retain transaction records and KYC documentation for a specified period following account closure, and these records cannot be deleted on request during the mandatory retention period.
In certain circumstances — for example, where you contest the accuracy of personal data while we verify it — you may request that db188 restrict its processing of your data. During the restriction period, db188 will store the data but not actively use it other than for the specific purpose of the restriction request.
8. Data Security Measures
db188 takes data security seriously. We implement a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.
All data transmitted between your device and the db188 Platform is encrypted using 256-bit SSL (TLS) encryption. Stored personal and financial data is encrypted at rest using industry-standard encryption algorithms. Access to personal data within db188's internal systems is restricted to authorised personnel only, on a strict need-to-know basis. All internal access is logged and regularly audited.
In the event of a personal data breach that poses a risk to your rights and freedoms, db188 will notify affected users without undue delay, and in any case within 72 hours of becoming aware of the breach where technically feasible. The notification will describe the nature of the breach, the data affected, the likely consequences, and the measures db188 has taken or proposes to take in response.
db188 uses 256-bit SSL encryption on all data in transit and encrypts stored personal data at rest. We do not store payment card numbers. All bKash, Nagad, and Rocket transactions are processed directly through the providers' own secure APIs — your mobile wallet credentials are never seen or stored by db188.
9. Children and Minors
The db188 Platform is strictly intended for adults aged 21 years and above. db188 does not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by or is being used by an individual under the age of 21, we will immediately close the account, delete any associated personal data to the extent permitted by law, and return any deposited funds to the payment method used. If you believe a minor is using the Platform, please report this to [email protected] immediately.
10. Changes to This Privacy Policy
db188 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will publish the updated Policy on the Platform with a revised effective date.
Where changes to this Policy are material — for example, where we begin processing a new category of personal data or change the basis on which we share data with third parties — db188 will take reasonable steps to bring the changes to your attention, which may include a notice on the Platform or a message to your registered contact. Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal data has been handled, please contact the db188 data support team. We aim to respond to all privacy-related enquiries within 2 business hours during standard operating hours (Bangladesh Standard Time, UTC+6).
Your Privacy Is Protected — Now Explore db188
Now that you know how we protect your data, explore everything db188 has to offer — cricket betting, live casino, slots, and instant bKash and Nagad payments.